Technical Manager – IT Managed Services, Cape Town (On-Site)

We’re looking for a hands‑on Technical Manager to lead the full technical operations of a Managed Services environment, ensuring secure, stable, and high‑performing client infrastructures while guiding and developing a high‑calibre technical team.

Role Type: Technical Leadership / MSP Operations

Level: Senior / Management (Both Tech and People Management)

Set‑Up: In-Office with occasional client‑site travel required

What you’ll be doing:

• Lead and manage end‑to‑end technical operations across support, engineering, infrastructure, and projects
• Manage and mentor a small L1-L3 Service Desk and Desktop Support Technical Team, driving accountability, performance, and growth
• Oversee service delivery, ensuring SLA adherence and high‑quality client outcomes
• Build and enforce SOPs, documentation, and repeatable operational processes
• Own infrastructure planning, risk...