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Job Summary
Serve as a technical lead in a hybrid work model guiding remote desktop support and IT service management for Windows based environments across a global enterprise. Apply strong troubleshooting expertise to ensure stable and secure end user services while mentoring team members and optimizing support processes. Contribute domain awareness in life and annuities insurance to align technology services with business outcomes.
Responsibilities
Lead end user support operations for remote and onsite Windows based desktops to ensure timely and high quality service for business stakeholders across the enterprise.
Coordinate complex incident handling and request fulfillment through structured IT service management practices that drive predictable and reliable outcomes.
Guide root cause analysis for recurring desktop and application issues to reduce incident volumes and improve long term service stability.
Define and enhance service workflows in the IT servi...