Found Description
We're Hiring: Technical Lead | Toronto (Hybrid) | $85/hr CAD
Are you a hands‑on technical leader with deep expertise in contact center modernization and agentic AI? We're looking for a Technical Lead (Manager level) to drive end‑to‑end architecture and delivery across our CCaaS and AI transformation initiatives.
What You'll Do
- Own CCaaS architecture, agentic workflows, and cloud integrations—leading design‑to‑deployment across contact center modernization programmes.
- Technical Architecture & Design Leadership
- Own end‑to‑end solution architecture from concept to production.
- Define standards, patterns, and design principles for CCaaS modernization.
- Lead design reviews aligned to enterprise architecture and security requirements.
- CCaaS & Agentic AI Implementation
- Architect and implement CCaaS platforms (Genesys, AWS Connect, NICE, Salesforce).
- Des...