Technical Lead- Technical Support

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Smartsheet is looking for a Technical Team Lead for its Technical Support organization to be a subject matter

expert within our feature-specific Support pods. Apart from working on a broad spectrum of technical

customer issues, you will work closely with our Engineering partners in managing escalations, look for and

help drive improvements in case handling and quality assurance, provide technical team mentorship, be

incorporated in aspects of training & hiring, and bring the voice of Support and Cus...