Technical Lead, Support Engineering

OverviewTekton Labs is looking for a Technical Lead in Support Engineering to work on a large-scale video streaming platform used by millions of users worldwide.In this role, you will lead a team of developers, manage end-to-end support operations, and contribute to feature development, SDK updates, and production reliability.This is a senior-level, full-time hybrid opportunity based in Guadalajara, Mexico.Offer: Contractor: USD *******Timezone: (UTC-06:00) Mexico City, Mexico - Central Time (CT)English Level: B2 - Upper IntermediateSpanish Level: C2 - NativeResponsibilitiesProvide technical leadership to developers on support-related tasks and production issuesManage local and remote developer teams within the regionOwn bug fixes in production applications and verify their resolutionContribute to feature development, SDK updates, code enhancement and refactoringWrite unit and integration tests to ensure code qualityLead customer discussions, requirements analysis and testing suppor...