Found Description
**_Puebla_**_, _**_Mexico_**_ _**
**Job Summary**:
Responsible for leading and managing a team of consultants to ensure optimal and exceptional delivery and control. Their objective is to achieve or exceed customer expectations most cost-effectively, ensuring the delivery of co-value services and delivering solutions that provide mutual benefits and value.
**General Accountabilities**
- Manages customer satisfaction and retention of clients by improving team customer service.
- Manages the team’s achievement of customer SLA’s.
- Provides customers with expert advice/input.
- Effectively manages compliments and complaints.
- Communicate operational issues and relevant business information to the team.
- Performance management - contracts performance expectations with team members and conducts regular performance review discussions.
- Facilitates personal development of team members: Determines baseline performance and identify development gaps; coaches tech...
**Job Summary**:
Responsible for leading and managing a team of consultants to ensure optimal and exceptional delivery and control. Their objective is to achieve or exceed customer expectations most cost-effectively, ensuring the delivery of co-value services and delivering solutions that provide mutual benefits and value.
**General Accountabilities**
- Manages customer satisfaction and retention of clients by improving team customer service.
- Manages the team’s achievement of customer SLA’s.
- Provides customers with expert advice/input.
- Effectively manages compliments and complaints.
- Communicate operational issues and relevant business information to the team.
- Performance management - contracts performance expectations with team members and conducts regular performance review discussions.
- Facilitates personal development of team members: Determines baseline performance and identify development gaps; coaches tech...