Found Description
Step into a leadership role as a Technical Lead specializing in CCaaS and agentic AI in Toronto. Drive creative architecture solutions for contact center modernization.
We are seeking a hands-on Technical Lead with extensive experience in CCaaS and agentic AI. You will be responsible for leading design-to-deployment, ensuring secure cloud integration, and managing cross-functional engineering teams. Your expertise will be crucial in transforming our approach to customer experience through AI-driven solutions.
Transform customer service experiences with your technical leadership in Toronto.
Key Responsibilities
- Own CCaaS architecture and agentic workflow design
- Lead end-to-end solution architecture development
- Architect and implement leading CCaaS platforms
- Drive team execution through all delivery lifecycles
- Oversee governance, testing strategies, and code quality
Requirements
- Prove...
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Submit your application for Technical Lead in AI-Centric CCaaS (Toronto) at Areti Group | B
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