Found Description
Step into a leadership role as a Technical Lead specializing in CCaaS and agentic AI in Toronto. Drive innovative architecture solutions for contact center modernization.
We are seeking a hands-on Technical Lead with extensive experience in CCaaS and agentic AI. You will be responsible for leading design-to-deployment, ensuring secure cloud integration, and managing cross-functional engineering teams. Your expertise will be crucial in transforming our approach to customer experience through AI-driven solutions.
Key Responsibilities:
• Own CCaaS architecture and agentic workflow design
• Lead end-to-end solution architecture development
• Architect and implement leading CCaaS platforms
• Drive team execution through all delivery lifecycles
• Oversee governance, testing strategies, and code quality
Requirements:
• Proven experience as a Technical Lead on CCaaS projects
• Hands-on expertise with Genesys Cloud or Amazon Connect
• Experience in agentic AI de...
We are seeking a hands-on Technical Lead with extensive experience in CCaaS and agentic AI. You will be responsible for leading design-to-deployment, ensuring secure cloud integration, and managing cross-functional engineering teams. Your expertise will be crucial in transforming our approach to customer experience through AI-driven solutions.
Key Responsibilities:
• Own CCaaS architecture and agentic workflow design
• Lead end-to-end solution architecture development
• Architect and implement leading CCaaS platforms
• Drive team execution through all delivery lifecycles
• Oversee governance, testing strategies, and code quality
Requirements:
• Proven experience as a Technical Lead on CCaaS projects
• Hands-on expertise with Genesys Cloud or Amazon Connect
• Experience in agentic AI de...
Ready to Apply?
Submit your application for Technical Lead in AI-Centric CCaaS at Areti Group | B Corp™
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