Technical Lead for CRM Support in Toronto

Advance your career as a CRM Support Technical Lead in Toronto, Canada. This contract role emphasizes expertise in Microsoft Dynamics 365 CE while leading key technical deliverables and ensuring client satisfaction.
As a C2 Manager, you will leverage 15 years of experience in managing AMS services for Dynamics 365 CE. Your role will focus on ensuring adherence to service level agreements (SLAs) and optimizing service quality across incidents, problems, changes, and releases. Expert guidance on configurations, customizations, and integrations will be key to your success.
Key Responsibilities:
• Lead end-to-end AMS delivery for Dynamics 365 CE
• Ensure SLA adherence and optimize service quality
• Provide expert guidance on configurations and customizations
• Resolve complex technical issues and perform root-cause analysis
• Implement permanent fixes to reduce recurring incidents
Requirements:
• 15 years of experience in CRM or similar environments
• Proficie...