Found Description
Become a Technical Lead in the vibrant environment of Eptura, contributing to our Asset solutions in Canada. This full-time role revolves around advanced technical support and driving customer satisfaction.
As the Associate Technical Lead, you will play a significant role in troubleshooting and resolving complex client issues while mentoring other team members. Your experience supporting SaaS applications will be crucial as you collaborate with cross-functional teams to enhance system performance and reliability. Engage with clients to ensure timely resolutions and optimize user experience.
Key Responsibilities:
• Lead troubleshooting for complex Asset product issues
• Work closely with Engineering and Cloud Operations
• Facilitate effective customer engagement for issue resolution
• Monitor reliability through proactive tuning
• Maintain documentation and best practices
Requirements:
• 5+ years in SaaS application support required
• Experience with APIs, ...
As the Associate Technical Lead, you will play a significant role in troubleshooting and resolving complex client issues while mentoring other team members. Your experience supporting SaaS applications will be crucial as you collaborate with cross-functional teams to enhance system performance and reliability. Engage with clients to ensure timely resolutions and optimize user experience.
Key Responsibilities:
• Lead troubleshooting for complex Asset product issues
• Work closely with Engineering and Cloud Operations
• Facilitate effective customer engagement for issue resolution
• Monitor reliability through proactive tuning
• Maintain documentation and best practices
Requirements:
• 5+ years in SaaS application support required
• Experience with APIs, ...
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