Found Description
Cognizant is seeking a technical lead in a hybrid work model to guide remote desktop support and IT service management for Windows-based environments.
The role involves ensuring optimal end-user services, mentoring team members, and contributing to service stability within business outcomes.
The ideal candidate will possess extensive IT service management experience, strong troubleshooting expertise, and familiarity with life and annuities insurance concepts.
Responsibilities include coordinating complex incidents, enhancing service workflows, and mentoring support engineers.
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