Technical Infrastructure Program Manager , IT Services - CIS

Description Roles and Responsibilities

Manage and own complex projects having enterprise wide impact. Establish the forward looking strategy and gain support for implementation. Conduct pre-project requirement gathering, scoping, project approval, planning, oversee delivery and verification of strategic goals. Develop gap analysis, functional specifications, project schedules and milestones. Work with stakeholders to identify resources, assemble project teams, and assign responsibilities. Assess costs, benefits and risks, plus identify and respond to risks and high-priority issues rapidly and effectively through effective action and appropriate escalation. Balance business needs with technical and security requirements. Clearly communicate goals, responsibilities, issues and status to customers and senior managers. Lead and streamline the transition of IT Services in to production. Ensure changes are effectively released ensuring feedback mechanisms are established. Build effe...