Technical Forward Deployed Engineer at STAN

Take ownership of AI deployments as a Forward Deployed Engineer at STAN, where your technical skills drive results and ensure client satisfaction. Engage with enterprise customers, troubleshoot AI behaviors, and refine solutions.
In this essential role, you'll manage a portfolio of accounts by being their primary technical contact. Your responsibilities include diagnosing AI issues, configuring back-office automations, and translating complex ideas for non-technical clients. Being at the intersection of product, engineering, and customer success means your work directly impacts client operations and satisfaction.
Key Responsibilities:
• Serve as primary technical contact for enterprise accounts
• Troubleshoot AI behaviors through prompt engineering
• Review conversation logs for quality improvement
• Monitor and troubleshoot back-office automations
• Analyze data and generate reports for stakeholders
Requirements:
• 3+ years in SaaS, technical account managem...