Technical Field Operations Technician

Job Description: Technical Field Operations Technician

We are seeking a skilled Technical Field Operations Technician to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client.

Key Responsibilities

• Concierge-Level Customer Experience: Deliver premium, white-glove support to internal employees via face-to-face interactions, chat, and phone, stressing the importance of high-quality service in every interaction.
• Prompt Walk-Up Support: Provide immediate and efficient assistance to users who visit the support desk, ensuring a quality and timely resolution.
• Proactive Communication: Keep users consistently informed about the status of their IT incidents, requests, and problems, maintaining transparency and service excelle...