Technical Escalations Engineer 2 (Service Management - Incident Response) - APJ

As Datadog’s in‑house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem‑solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high‑impact solutions that shape the customer experience. You will be part of a fast‑moving, curiosity‑driven environment that rewards ownership and technical excellence.

What You’ll Do

• Develop deep technical expertise and continuously learn as the product evolves.
• Investigate complex escalations, lead high‑stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
• Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to han...