Technical Escalation Engineer at Pigment

Take on a key role as a Technical Escalation Engineer with Pigment, where agility meets innovation in business planning. Engage with teams and actively enhance productivity and customer satisfaction across the platform.
As a pivotal member of the Engineering team at Pigment, you will serve as the bridge between Customer Support and Engineering. With over five years of experience in L3 technical support or incident management, your technical acumen and problem-solving skills will help maintain the integrity of the Pigment platform. You will actively watch for issues and propose workflow improvements to elevate user experience.
Key Responsibilities:
• Liaise between Customer Support and Engineering teams
• Monitor platform for potential issues proactively
• Propose improvements for better productivity
• Summarize complex technical issues effectively
• Take initiative in fostering team collaboration
Requirements:
• Over 5 years in L3 support or technical lead ro...