Technical Engineer

Duties & Responsibilities

This is a customer-facing role aimed at performing customer support activities for AIOps system. The primary function is for system product Tier 1 support. The main responsibility is to enhance the customer's experience by quick and effective response to our customers' issues or questions with the AIOps system.

Purpose of Role

This is a customer-facing role aimed at performing customer support activities for AIOps system. The primary function is for system product Tier 1 support. The main responsibility is to enhance the customer's experience by quick and effective response to our customers' issues or questions with the AIOps system.

Responsibilities

The Tier 1 Support Engineer will be required to be able to respond to customer support requests within contracted support times of 8x5 or 24x7. This will include participating in an after-hours standby rotation to cover customer support requests 24x7. Tier 1 supp...