Technical Director IS Business Enablement, Client Experience

Job Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. Current work authorization for Canada is required for all openings.

As the Technical Director for the Client Experience business, you will manage all aspects of technical delivery and relationship management, acting as the primary technology lead for the portfolio and the Information Services (IS) technical subject matter expert and owner, and single point of contact between IS and business leadership. You will align technology strategy and delivery with business objectives, provide trusted technical guidance, and foster strong partnerships across business and technology teams. You will also collaborate with other Technical Directors and technology lead...