Technical Design Support Engineer (Hybrid | Night Shift)

Job Summary

Technical Design Engineer / Network Solutions Engineer will review customer solutions (design) for accuracy and viability – assuring the services recommended meet and exceed the customer’s expectations.

Responsibilities

• Pre‑activation technical support of Masergy’s portfolio of services.
• Support WAN‑LAN integration, architectural design and validation.
• Identify functional design and product selection.
• Participate in client implementation planning and related activities to ensure seamless integration or turn‑up of Masergy services for both new and existing customers.
• Collaborate with Product Management to facilitate the design, development and deployment of new product offerings.
• Additional duties as assigned.

Skills & Knowledge

• Proficient analytical and problem‑solving skills; ability to identify and analyze problems swiftly.
• Strong interpersonal, communicat...