Technical Delivery Engineer

Key Responsibilities

. The successful candidate should have hands-on experience of managing large, outsourced IT development / transformation teams, good understanding of ITSM process and procedures & identifying and implementing the productivity improvement levers, good project management knowledge including various project management methodologies - like Agile, Waterfall etc.

. The candidate is also responsible for establishing operating procedures, people management, planning activities & work assignment within the span of control.

. Point of Contact for quality of service and service performance provisioned to the customer, and ensuring customer's request and demand for growth are factored into capacity plans for associated systems (as applicable)

. Monitor and Assess customer feedback to identify, and address areas for improvement establish and refine services and service delivery, ensuring consistency in quality to del...