Technical Customer Support Specialist (Toronto)

Overview

Become a Technical Customer Support Specialist at Spellbook and deliver top-notch support solutions to our clients. Use your technical acumen and problem-solving skills to streamline customer interactions.

This position offers a chance to work with lawyers, helping them optimize their workflows through technology. You will tackle support tickets, conduct training sessions, and create valuable self-service resources. Ideal candidates will demonstrate at least two years experience in similar roles.

Key Responsibilities

• Manage customer inquiries via support tickets and live chats
• Facilitate 1:1 and group training calls
• Resolve issues in collaboration with the Engineering team
• Analyze customer feedback for actionable insights
• Update Help Centre articles and educational materials

Requirements

• 2+ years in a technical customer support role
• Comfort in leadi...