Technical Customer Support Specialist (Santiago)

Hi there! We are Jules and our client is looking for a Technical Customer Support Specialist!

Note to Applicants

Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.

About the Position

We are seeking a passionate and technical customer support specialist to join our growing team. You will be the first line of defense for our customers, providing exceptional technical support and driving user satisfaction. In this role, you will wear many hats, including troubleshooting technical issues, delivering proactive demos, and conducting customer outreach.

Responsibilities

• Proactively reach out to new users to provide exceptional technical support, ensure their questions are addressed and educate them on best practices and new features
• Deliver engaging and informative demos of the Draftbit platform, showcasing its capabilities and functionalities
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