Technical Customer Support, Security Technology

Overview

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Our goal is to empower communities through local projects that positively impact people’s lives. We are a passionate group of people who collaborate on innovative and challenging projects.

About This Role

We are recruiting for a Technical Customer Support, Security to join our Technology team in Burnaby or Victoria.

Your Responsibilities

• Provide consistent, high quality customer service and administrative support to the Security Service Team
• Receive phone calls and emails from customers requesting service work
• Collaborate with customers to complete initial investigation and assess support requests, and determine solutions
• Prioritize service requests, dispatch and schedule Security Service Technicians
• Create work orders, track, and manage through to completion, prepare accu...