Found Description
Responsibilities
- Provide technical support via email and other channels regarding wallet functionality, payments, and security
- Perform technical triage to identify if issues originate from client apps, APIs, or backend services
- Investigate issues using internal tools, logs, and dashboards
- Monitor system behavior for anomalies like increased error rates or transaction failures
- Assist in incident response, user communication, and resolution tracking
- Collaborate with engineering and product teams to provide structured debugging context
- Maintain and improve internal documentation and runbooks
Requirements
- 2–4 years of experience in technical support or operations within fintech, payments, SaaS, or crypto
- Strong ability to explain technical concepts to non-technical users
- Experience troubleshooting APIs, transactions, or distributed systems
- Familiarity with paymen...