Found Description
Technical Customer Success Specialist
Team: Clients
Location: Hybrid from Madrid, Spain
What makes this role special?
- Understand data architectures at a working level: data models, integrations, pipelines, and where things break.
- Diagnose technical issues before escalating: data quality problems, wrong configurations, integration errors, mapping mistakes.
- Translate between product, data, and business.
- Use AI as a daily multiplier: to analyze data, draft customer‑facing content, build internal documentation, and accelerate troubleshooting.
- Work side by side with both the customer and our internal Product and Engineering teams.
Key Responsibilities
You’ll own a portfolio of customer accounts across their full lifecycle. Your goals will focus on these areas:
Pre‑onboarding and transition
- Receive a complete handoff from Sales: customer motivations, pain ...
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