Technical Customer Success Manager (Toronto)

We are looking for a Technical Customer Success Manager to join a fast‑growing cybersecurity SaaS company that helps organizations secure their modern software development lifecycle and software supply chain.

This is a highly collaborative, customer‑facing role where you will work closely with Product, Engineering, and Sales teams to ensure customers achieve maximum value from the platform. You will serve as a trusted advisor, driving customer adoption, retention, and long‑term success.

Key Responsibilities

• Customer Onboarding & Enablement
  • Lead onboarding and implementation processes for new customers.
  • Deliver product training and best‑practice guidance.
  • Support customers in integrating the platform into their existing workflows and environments.
• Customer Relationship Management
  • Build and maintain robust relationships with key customer stakeholders.
  • Act as a trusted advisor throughout the cu...