Technical Customer Success Manager, Spain

Position

Technical Customer Success Manager (TCSM)

Location Preference

Murcia Region

Responsibilities and Duties

• Deliver efficient field support to customers using Carbon Robotics equipment, including verifying machine operation at peak efficiency by proper calibration, monitoring, and preventive maintenance service in both indoor and outdoor environments.
• Serve as the point of contact for assigned accounts by training operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment.
• Log, document, and communicate customer experience and pain points to engineering and product teams.
• Quickly respond to customer concerns and identify the issue(s) in collaboration with other Carbon Robotics departments/teams.
• Travel to customer locations expected >50% of time during peak seasons.
• Oversee and manage service tickets for the service terri...