Technical Customer Success Manager Endpoint Security

Customer Success & Strategic Advisory

·    Serve as the primary post-sales technical advisor and trusted partner for assigned customers.

·    Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.

·    Translate technical challenges and security risks into business-focused recommendations and outcomes.

·    Drive customer adoption, engagement, and long-term success through strategic account planning.

·    Lead customer success reviews, executive business reviews, and ongoing strategic discussions.

Technical Leadership

·    Provide expertise in endpoint security technologies, cyber security best practices, and security operations.

·    Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Sup...