Technical Customer Success Manager (1-3 years) - B2B SaaS

Troopr Labs | Remote | US Hours / Night Shift | 1-3 Years | Full-Time Product: Enjo.ai — Enterprise AI for Service & Support Automation About Troopr Labs We build AI products for modern enterprises. ~30-person team. Bootstrapped and profitable. Our products are used by 100,000 users at companies like Starbucks, Netflix, Snowflake, and Spotify. Enjo is an AI-first support automation platform for employee and customer support — including AI Agents, AI Answers, AI Ticketing, AI Actions, and enterprise-grade support workflows. The Role You will own customer success after implementation: onboarding, adoption, customer health, first-level technical support, escalations, retention readiness, and ongoing value realization. This is not a sales role and does not carry a sales target. We're looking for someone who can go deeper than relationship management. You should be able to understand the product, customer workflows, integrations, configuration issues, AI agent behavior, and support automati...