Found Description
Technical Consulting Engineer, Enterprise Wireless Responsibilities
- Provide hight-touch customer technical support.
- Participate in daytime and night/weekend on-call rotation.
- Troubleshoot Wireless LAN networks to quickly resolve and minimize downtime and outages.
- Recommend technical solutions to improve customer operations.
- Maintain CRM database for active issues.
- TCE is the owner of the customer issues throughout the resolution process.
- Create Methods of Procedure (MOP) and action plans for post-sales projects.
- Utilize the Cisco technical service lab to recreate and resolve customer issues.
- Develop expertise in specific areas (i.e., technology, product).
- Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction.
- Effectively communicate/escalate issues to engineering within Cisco, and del...
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