Technical Consulting Engineer, Enterprise Wireless

Technical Consulting Engineer, Enterprise Wireless**What You'll Do****Who You'll Work With**The position provides a highly motivated individual an opportunity to work with some of the largest enterprise wireless customers in the world and allows for an in-depth understanding of several key growth segments of the Wireless LAN solutions.
**Who You Are****Role & Responsibilities**:- Provide hight-touch customer technical support.
- Participate in daytime and night/weekend on-call rotation.
- Troubleshoot Wireless LAN networks to quickly resolve and minimize downtime and outages.
- Recommend technical solutions to improve customer operations.
- Maintain CRM database for active issues.TCE is the owner of the customer issues throughout the resolution process.
- Create Methods of Procedure (MOP) and action plans for post-sales projects.
- Utilize the Cisco technical service lab to recreate and resolve customer issues.
- Develop expertise in specific areas (i...