Found Description
Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver services to Cisco customers.
You will work with other collaborators in Cisco - your fellow technical consulting engineers, technical leaders, business units, high touch operations managers, field escalation managers.
**What will you do**
- Drives problem resolution for sophisticated issues experienced in customer environments.
- Diagnoses, solves problems and resolves incidents related to Cisco products, services or solutions.
- Provides answers for products, services or solutions questions.
- Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.
- Assists in documenting and resolving technical problems found in products and solutions.
- Engages and drives appropriate resources for critical issues, handling effectively customer concern and guiding other team members on successfu...
You will work with other collaborators in Cisco - your fellow technical consulting engineers, technical leaders, business units, high touch operations managers, field escalation managers.
**What will you do**
- Drives problem resolution for sophisticated issues experienced in customer environments.
- Diagnoses, solves problems and resolves incidents related to Cisco products, services or solutions.
- Provides answers for products, services or solutions questions.
- Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.
- Assists in documenting and resolving technical problems found in products and solutions.
- Engages and drives appropriate resources for critical issues, handling effectively customer concern and guiding other team members on successfu...
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