Technical Communications Manager: Incident & Executive Messaging

Link-Worldwide in Mexico, Estado de México, Valle de Chalco Solidaridad is seeking a skilled Communications Manager to be a key driver in communicating critical customer incidents. This role involves close collaboration with Engineering, Technical Support, and Product Owners to ensure a unified support experience for Google Cloud customers. Responsibilities include creating clear, professional communications after service disruptions and coaching technical staff on best writing practices.

The ideal candidate should have a strong background in project management and technical writing, along with excellent English communication skills. Join a team dedicated to transforming customer experiences while maintaining strong stakeholder relations.