Technical Client Success Specialist (f/m/d)

Technical Client Success Specialist (f/m/d)

Purpose of Position: We are looking for a proactive and customer‑focused Technical Client Success Specialist to join our Level 1 Triage team. As the first point of contact for technical support requests, you will play a key role in delivering an excellent client experience by assessing, prioritizing, and resolving incoming queries while ensuring complex issues are directed to the appropriate specialist teams.

Key Tasks

• Act as the first point of contact for incoming technical support requests.
• Triage, categorize, and prioritize tickets to ensure efficient handling.
• Resolve straightforward technical issues and service requests.
• Perform initial troubleshooting and gather relevant information for investigations.
• Escalate complex issues to specialist teams when required.
• Maintain accurate case records and ensure SLA targets are met.
• Communicate prof...