Technical Client Success Specialist (F/M/D)

Technical Client Success Specialist (f/m/d)
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Purpose of Position: We are looking for a proactive and customer‑focused Technical Client Success Specialist to join our Level 1 Triage team. As the first point of contact for technical support requests, you will play a key role in delivering an excellent client experience by assessing, prioritizing, and resolving incoming queries while ensuring complex issues are directed to the appropriate specialist teams.

Key Tasks

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• Act as the first point of contact for incoming technical support requests.
  
• Triage, categorize, and prioritize tickets to ensure efficient handling.
  
• Resolve straightforward technical issues and service requests.
  
• Perform initial troubleshooting and gather relevant information for investigations.
  
• Escala...