Technical Business Systems Analyst (Mainframe)

Job Description

Role Summary:

As a Technical Business Systems Analyst on the AOS Individual operations support team, you will play an important role in keeping day-to-day business and system operations running smoothly. This role is ideal for someone who enjoys investigating issues, analyzing support tickets, asking the right questions, and helping work move efficiently to the appropriate technical resources. You will partner with business users, support teams, and developers to understand reported issues, clarify impacts and urgency, document key details, and support timely resolution of operational work.

You will have the opportunity to build and apply technical knowledge across systems, data, and operational processes, including exposure to mainframe environments, JCL, SQL, DB2, IMS, Microsoft 365, and Copilot. The ideal candidate is curious, organized, detail-oriented, and comfortable working in a fast-paced support en...