Technical & Business Operations Specialist

**Job ID**:******
**Required Travel**: Minimal
**Managerial - No**
**Location**:Mexico-Guadalajara (AM)
**Who are we?
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**In one sentence**:
Prioritize, plan, and assign tasks to team members based on ability/focus for the day
**What will your job look like?
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- You will lead and mentor a small team within a specific task or project
- You will be responsible for processes, KPIs, and communication within the project
- You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring
- You will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management
- You will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk tickets
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