Found Description
Job Overview
In-Depth Business Analysis: Analyze telecom operations, troubleshooting workflows, and support processes to identify optimization opportunities. Translate business requirements into detailed workflow logic, decision points, and system behavior aligned with industry best practices.
Aligned Responsibilities
- In-Depth Business Analysis: Analyze telecom operations, troubleshooting workflows, and support processes to identify optimization opportunities. Translate business requirements into detailed workflow logic, decision points, and system behavior aligned with industry best practices.
- Solution Evaluation and Benchmarking: Evaluate workflow effectiveness using field feedback and operational insights; benchmark existing processes to identify improvements such as call deflection, automation, and enhanced customer experience.
- Technical Documentation and Articulation: Develop and maintain comprehen...