Found Description
Responsibilities
- Confers with customers via phone, email or chat to diagnose technical and/or system problems, troubleshoot, repair, and test solutions. Fully documents and escalates if necessary.
- Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.
- Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer‑centric interpersonal skills and providing technical product knowledge.
- Stays up‑to‑date with software updates and/or changes to provide timely and accurate solutions to customers.
- Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension, and integration of products.
- Addresses concerns brought by other departments such as ...