Technical Analyst with Cloud Focus

Elevate your career as a Technical Analyst at FCC, where you will utilize innovative cloud technology to solve business needs. This is a permanent role aimed at improving operational efficiency and customer satisfaction.
As a Technical Analyst, your role will include gathering requirements, developing technology solutions, and providing exceptional service desk support. You will troubleshoot issues, enhance systems, and lead key stakeholder meetings, contributing to a dynamic work environment. Engage in after-hours support rotations while fostering a commitment to customer service.
Key Responsibilities:
• Gather and interpret business needs for tech solutions
• Configure and enhance systems for improved operations
• Provide service desk support via various customer interaction methods
• Lead team meetings and handle major IT incidents
• Perform trend analysis for continuous improvement
Requirements:
• Diploma or certificate in IT/computer science
• At leas...