Technical Analyst (Support Services) (Edmonton)

Overview

Job title: Technical Analyst

Language(s) required: English. Term: Permanent. Salary range: $71,145 - $96,255. Closing date: 05/21/2026. Worker Type: Permanent.

Responsibilities

• Translate business needs into practical, effective technology solutions.
• Gather and interpret requirements, configure and enhance systems, and continuously improve tools and processes to support automation and reliable operations.
• Troubleshoot issues using technical curiosity and critical thinking; work with modern cloud technologies (including SaaS and PaaS) and apply understanding of system integration to deliver solutions that advance organizational goals and improve customer experience.
• Provide strong service desk support by resolving customer issues using best practices, delivering timely and effective support, and maintaining clear, accurate troubleshooting documentation.
• Develop, implement and support tools, pr...