Technical Analyst II in Vancouver

Become a key player at Bird as a Technical Analyst II in Vancouver, BC, where you'll provide level two support through various channels. Support internal clients with ticket resolutions and service requests while enhancing operational efficiencies.
As a Technical Analyst II, you will report directly to the Manager of Technical Operations and deliver expert troubleshooting for desktops, laptops, mobile devices, and peripherals. Your role encompasses both site visits for personalized support and maintaining robust documentation. You will also fulfill service requests like account modifications and software installations.
Key Responsibilities:
• Conduct technical troubleshooting for user devices
• Perform regular site visits for in-person support
• Fulfill internal service requests and software needs
• Document procedures and update the Knowledge Base
• Suggest improvements to existing support processes
Requirements:
• 5+ years in Information Technology
• Exp...