Found Description
Summary of Role:
The Technical Administrator is responsible for coordinating customer support, repairs, insurance and warranty processes, equipment logistics, and inventory management while maintaining accurate records within CRM and HelpDesk systems. The role acts as a central point of contact between customers, technicians, manufacturers, insurers, funding bodies, and internal teams to ensure efficient resolution of technical issues and smooth delivery of repair and replacement services.
Qualifications:
Essential
The Technical Administrator is responsible for coordinating customer support, repairs, insurance and warranty processes, equipment logistics, and inventory management while maintaining accurate records within CRM and HelpDesk systems. The role acts as a central point of contact between customers, technicians, manufacturers, insurers, funding bodies, and internal teams to ensure efficient resolution of technical issues and smooth delivery of repair and replacement services.
Qualifications:
Essential
- Excellent time management and organisation skills.
- Good written and verbal communication.
- Experience handling phone calls.
- Knowledge of Microsoft Office e.g. Word, Excel etc. with good typing skills.
- Friendly and personable attitude and able to work as part of a team or individually.
- Grades C (or equivalent) or above in Maths, English and ICT at GC...