Found Description
Responsibilities
- Manage and grow customer relationships by delivering attentive, relationship-based support
- Build a sense of trust with customers and serve as their advocate within Red Hat
- Perform technical reviews and share knowledge to identify and prevent issues
- Gain an understanding of customers’ technical infrastructures and environments, hardware, and offerings
- Create customer engagement plans and keep the documentation on customer environments updated
- Support enterprise customers implementing automated and containerized cloud application platform solutions
- Perform initial or secondary investigations and respond to online and phone support requests
- Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve
- Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
- Participate in inte...
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