Technical Account Manager (Medellín)

Profile Description

The Senior Technical Account Manager (TAM) at Lean Tech is a strategic and technically oriented role focused on driving client success, operational excellence, and the adoption of automation and AI-driven solutions. As a trusted partner to our U.S.-based clients, you will oversee delivery performance, lead solution implementation, and expand the technical maturity of each account. This role bridges business and technology; combining account leadership with hands-on ownership of solution deployment, optimization, and innovation.

Key Responsibilities

Client Strategy & Relationship Management

• Serve as the primary point of contact and trusted advisor for senior client stakeholders, ensuring alignment between client goals and Lean Tech’s capabilities.
• Foster long-term relationships that drive client satisfaction, retention, and account growth.
• Lead quarterly business reviews (QBRs) and ensure delivery excelle...