Found Description
About the Role
MRI Software runs the B2B payment platform our enterprise clients depend on. As a Technical Account Manager on our B2B Payments Support team, you’re their primary technical point of contact for day-to-day support, issue resolution, and payment operations.
You’ll investigate and resolve payment issues, troubleshoot integrations between our platform and client ERP and financial systems, and configure and maintain client portfolios. You’ll work closely with Account Provisioning, Client Success, and Sales to address client needs and keep payment operations running smoothly. You’ll also play a supporting role in onboarding new client locations, helping ensure data is ready for handoff to the right teams.
You’ll work in the technical detail every day. You won’t be writing production code. The skill that matters here is judgment: understanding the payment methods, the configurations, and the client, and bringing them together.