Found Description
Job Description As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education (gaps in networking, product knowledge etc)
Installation and configuration assistance
Reproduction of customer environments on lab equipment
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct weekly status conference calls with customers to report status of open is...
Job Responsibilities
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education (gaps in networking, product knowledge etc)
Installation and configuration assistance
Reproduction of customer environments on lab equipment
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct weekly status conference calls with customers to report status of open is...