Technical Account Manager at Fortinet

Join Fortinet as a Technical Account Manager, serving as the vital technical contact for premium clients. This role offers a chance to deepen your network security skills while delivering high-quality customer support.

In this position, you will analyze and recommend changes based on customer network data and packet traces. You will also educate clients on gaps in their networking knowledge while assisting with installations and configurations. Regular interaction through technical email support and weekly status calls will enhance client relationships while maintaining clear communication on issue progress.

Key Responsibilities:
• Collect and analyze packet trace and network data
• Recommend actions for network improvements
• Provide educational resources on networking topics
• Assist with installations and troubleshooting
• Conduct regular client status updates via calls and visits

Requirements:
• At least fiv...