Found Description
Lead a dynamic team at AfterShip focusing on Technical Account Management. Drive customer onboarding and ensure success with AfterShip's automation solutions in a hybrid work environment.
As a Technical Account Management Manager, you will oversee a team of over 10 TAMs, enhancing their technical and soft skills. Your role is pivotal in ensuring that AfterShip’s Enterprise customers and top brands optimize product implementations for success. Your insights into SaaS architecture, effective communication, and problem-solving will be crucial in steering customer outcomes.
Key Responsibilities:
• Manage and develop a team of Technical Account Managers
• Conduct customer call reviews and audits for technical accuracy
• Oversee onboarding of new TAMs within 90 days
• Track and enhance TAM KPIs aligned with customer success
• Act as customer voice to R&D for feature prioritization
Requirements:
• 2+ years managing TAM...
As a Technical Account Management Manager, you will oversee a team of over 10 TAMs, enhancing their technical and soft skills. Your role is pivotal in ensuring that AfterShip’s Enterprise customers and top brands optimize product implementations for success. Your insights into SaaS architecture, effective communication, and problem-solving will be crucial in steering customer outcomes.
Key Responsibilities:
• Manage and develop a team of Technical Account Managers
• Conduct customer call reviews and audits for technical accuracy
• Oversee onboarding of new TAMs within 90 days
• Track and enhance TAM KPIs aligned with customer success
• Act as customer voice to R&D for feature prioritization
Requirements:
• 2+ years managing TAM...
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Submit your application for Technical Account Management Manager at AfterShip at AfterShip Group
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