Technical Account Management Lead at Pigment

Join Pigment as the Technical Account Management Lead for AMER, where you'll ensure enterprise clients effectively leverage their investments. This leadership role involves driving strategic customer engagements and operational excellence.
The Head of Technical Account Management will spearhead the Success Advisory team's regional growth, ensuring team members provide high-impact technical guidance. You will focus on creating personalized experiences, developing strong client relationships, and optimizing the delivery of Pigment's services based on analytics and feedback.
Key Responsibilities:
• Lead a high-performing team focused on success plans
• Define AMER strategy aligned with business objectives
• Enhance service offerings based on client insights
• Create efficiency in advisory service delivery
• Collaborate with multiple teams for upsell opportunities
Requirements:
• 5+ years in customer-facing roles with Enterprise SaaS experience
• Over 2 years ...